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Claims or Returns Product

Once you logged on Oriflame website.

  • Click on "Order" tab on the left side of the window

  • Click on "Claims/Returns"

  • Click "Claims/Returns" on sub link

Enter the consultant number for which you need to return/exchange

Click the invoice number in which you have bought the product and want to return/exchange. Click "continue".

Select "I want to Return, Exchange or report missing product".

Select "I want to Return, Exchange or report missing product" and select "return" on the product which you have to return/exchange.

Select "Damaged or defected products" from sub menu.

Enter the Batch code of the product and select appropriate sub type.

Note: This is a mandatory field, you must select the appropriate reason to return/exchange the product

You need to click the picture of the damage product and upload it here. Note: you can upload maximum 2MB file.

Click "Continue" to proceed.

Click "confirm & send" to finalise the claim.

 

Here you will get the unique claim number for your reference. You will also get a confirmation on your email ID, which is registered with us.