We are pleased to announce the launch of new Customer Service Page that is called 'Support Centre'!We encourage you to get in touch with us if you did not find the answers you were looking for here at Oriflame’s Support Centre. We value your opinion, and we look forward to hearing from you.
SPO Email Ids update -
Our SPO email id has changed . The new email with effect 1 Feb 2022 for SPO is mentioned below.
Please note, the following SPO email ids will be deactivated on 31 March 2022-
Please fill in the form below if you would like to email us. Will answer within 48-72 hours.
Escalation matrix for grievance redressal
|Level of escalation||Turnaround time of resolution||Region||Designation||Office Contact No|
|1st point of contact||24 – 48 working hours||PAN India||Contact Centeremail@example.com||011-40409000/011-66259000|
|Level 2||24 working hours||PAN India||Contact Center Managerfirstname.lastname@example.org||011-40409000/011-66259000|
|Level 3||24 working hours||North||Regional Operations Manager, Northemail@example.com|
|24 working hours||East||Regional Operations Manager, East||santanu.das@Oriflame.com|
|24 working hours||West and South||Regional Operations Manager, West and Southfirstname.lastname@example.org|
|24 working hours||North East||Regional Operations Manager, NEemail@example.com|
|Level 4||24 working hours||PAN India||Senior Manager – CEX Indiafirstname.lastname@example.org|
* Regional Operations Managers are grievance redressal officers.
Nodal officer email id
Nodal officer contact number