Escalation matrix for grievance redressal
Level of escalation | Turnaround time of resolution | Region | Designation | Office Contact No | |
|---|---|---|---|---|---|
1st point of contact | 24 – 48 working hours | PAN India | Contact Center | contactcenter.india@oriflame.com | 011-66259000 |
Level 2 | 24 working hours | PAN India | Contact Center Manager | manager.ccindia@oriflame.com | 011-66259000 |
Level 3 | 24 working hours | North | Regional Operations Manager, North | kritika.kapoor@oriflame.com | - |
Level 3 | 24 working hours | East & Northeast | Regional Operations coordinator, East & Northeast | MITHUN.DUTTA@oriflame.com | - |
Level 3 | 24 working hours | South | Regional Operations coordinator, South | simiyon.prabhudoss@oriflame.com | - |
Level 3 | 24 working hours | West | Regional Operations coordinator, West | - | - |
Level 4 | 24 working hours | PAN India | Head of Regional Operation | kritika.kapoor@oriflame.com | - |
Regional Operations Managers are grievance redressal officers.
Nodal officer | Ms. Palak Verma |
|---|---|
Nodal officer email id | grievance.officerin@oriflame.com |
Nodal officer contact number | 011-66259000 |
