Claims & Returns
I am not satisfied with the product. I want to return it, how can I do that?
.Under the online Claims Policy, you can register complaints by going to “Shopping Features” and selecting “Retun/Exchange”.Once you have registered your claim, a unique claim ID will be generated for future reference. A confirmation of acceptance or rejection of claim will then be sent to you within 48-72 hrs of such registration subject to receipt of physical products and other documents from you.
What is guarantee of Excellence?
Guarantee of Excellence with its Claims Policy (hereinafter referred to as the “Claims Policy”), aims to keep every consultant satisfied by ensuring fastest and timely resolution of all kinds of complaints associated with the products you purchase against a valid invoice issued by the Company. Guarantee of Excellence is the belief in our quality that we offer a 100% satisfaction guarantee to you. If you aren’t happy with our products you may return it within 30days for a full refund or exchange*”.
I want to cancel the full order, but I do not see any option.
Consultants need to contact their processing branch within 24 hrs of placing the order for cancellation request or directly send the cancel request by login on website using your consultant number and password and visit "order" tab.
By what time should I report any claim?
Any claim/ complaint must be reported within 30 days of invoicing. Claim reported after 30 days, will not be entertained.
How will I get the money back if claim is accepted?
I have registered the claim for damaged product. What is the process now? When will I get a revert?
Once you have registered your claim, a unique claim ID will be generated for future reference. The product/s must be returned immediately after registering the claim, to the respective Oriflame branch or service centre, to enable Oriflame to process the same within timelines promised in the Claims Policy. Any claim pertaining to damage will not be approved/ rejected unless the branch has received the physical product
I have developed a reaction from the product, I want to return it. What to do?
In case of adverse reaction, the claimant should take note the following for registering a claim:
- The product should be returned to the nearest Oriflame branch office or service centre immediately in “as is” state.
- Claims under category of adverse reaction, will be admitted subject to the condition that not more than 1/3rd of the product should have been used.