Escalation matrix for grievance redressal
| Level of escalation | Turnaround time of resolution | Region | Designation | Office Contact No | |
|---|---|---|---|---|---|
| 1st point of contact | 24 – 48 working hours | PAN India | Contact Center | contactcenter.india@oriflame.com | 011-40409000/011-66259000 |
| Level 2 | 24 working hours | PAN India | Contact Center Manager | manager.ccindia@oriflame.com | 011-40409000/011-66259000 |
| Level 3 | 24 working hours | North | Regional Operations Manager, North | kritika.kapoor@oriflame.com | |
| 24 working hours | East | Regional Operations Manager, East | santanu.das@Oriflame.com | ||
| 24 working hours | West and South | Regional Operations Manager, West and South | narendra.rawat@oriflame.com | ||
| 24 working hours | North East | Regional Operations Manager, NE | reggie.shira@oriflame.com | ||
| Level 4 | 24 working hours | PAN India | Senior Manager – CEX India | santanu.das@oriflame.com | |
* Regional Operations Managers are grievance redressal officers.
|
Nodal officer |
Mr.Vivek Katoch |
|
Nodal officer email id |
|
|
Nodal officer contact number |
011-40409000/011-66259000 |